woman working at home using laptop

Contact Us?

FAQ

What types of courses do you offer?

We offer both accredited and non-accredited beauty courses. Accredited courses provide a higher level of certification, suitable for professional recognition. Non-accredited courses are ideal for beginners or those looking to learn new skills for personal enrichment.

Will I receive a certificate upon course completion?

Yes, upon successful completion of your exam, you will receive a printable certificate of completion. Please note that some courses are beginner level while others are accredited, so ensure you select the right course at the time of purchase.

How do I access my online course after purchase?

  1. Ensure that your payment has been successfully completed.
  2. Check for an email with your login credentials, URL, and access code or password.
  3. You can also access your course via the purchase section of your account on our website.

What should I do if I cannot access my order?

  1. Confirm that your payment was finalized successfully.
  2. Ensure you are using the correct login details, as provided in the confirmation email. You may also access your order details from your purchases in the account where you made the purchase.
  3. Remember that passwords are case-sensitive and must include all special characters and dashes as shown (e.g., ABC-123).
  4. If you still encounter issues, contact our support team via the contact form on the Contact Us page with your name and order number.

How do I access my manuals and forms?

If you’ve ordered a Canva template, you will receive a URL via email and in the purchases section of your account. To open the template, you need a free Canva account. Simply follow the link provided to access and customize your Canva Manual.

How do I enroll in courses?

  1. Browse our courses and select the ones you wish to enroll in by clicking the add-to-cart button.
  2. Complete the payment process.
  3. You will receive immediate access to the course, with login credentials sent to the email you checked out with. Course access is also available from the purchase section of your account.

Do you ship any physical items?

No, all our products are virtual and available for immediate download once your payment is cleared. There are no physical items shipped.

What is your policy on returns and refunds?

We do not accept returns for digital products due to the nature of instant digital delivery. However, if you accidentally purchased the wrong product, please contact our support team via the online form on the Contact Us page. We will assist you in finding the correct course or product that meets your needs.

What should I do if I purchased the wrong product?

Contact our support team via the contact form on the Contact Us page, providing your name and order number. We will help you find and purchase the correct course or product.

Is the content within the courses protected by copyright?

Yes, all content within our courses, including text, videos, diagrams, sounds, and other proprietary elements, is protected by copyright law. The copyright holder is the creator of the course.

How can I contact customer support?

If you have any questions or need further assistance, please reach out to our dedicated support team via the contact form on our Contact Us page. Include your name and order number for a quicker resolution.